| Location: |
Doha, Qatar |
| Company: |
Subscription Required |
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The Service Manager will be responsible for managing a number of Field Service Engineers in several countries and focus on their training and development, utilization, work allocation and career growth. The Service manager will also be expected to conduct customer and site visits.
Essential Responsibilities
The Service Manager will be responsible for the day-to-day management, development, direction, scheduling, and staffing of Field Service Engineers (FSEs) for all Oil&Gas products. This includes but is not limited to the below items for installation and field service activities in areas of compressors, gas turbines, multi-stage pumps, steam turbines and turbo-expanders.
- Support the hiring process for interviewing and on boarding and ensure resources target is to meet customer commitments and hub / region / operations objectives
- Manage professional development (both technical and managerial), provide career coaching for FSEs and ensure FSEs Goal & Objectives are aligned with the company strategy
- Collect FSEs requirements from the site, understand customer requirements and identify suitable candidate(s) within the [Company] pool or using contractors
- Provide directions to enable FSEs mobilizations to customer sites
- Collect feed-back to understand assignment appreciation from customer and, eventually, implement corrective actions
- Address eventual issues highlighted during site activities in order to achieve successful completion of the assigned task with Integrity and EHS compliance
- Interact with regional Planning / Resources Management structure in order to cross-fulfil customer requirements
Qualifications/Requirements
- Mechanical Engineering or relevant Engineering Degree
- Minimum of 6 years work experience in turbo-machinery installation or field service as Mechanical Engineer
- Good knowledge of Oil & Gas Equipments (Gas Turbine, Steam Turbine, Centrifugal Compressor, Auxiliary Systems)
- Strong team leadership, team building and facilitation skills
- Fluent communicator with strong interpersonal skills, strong analytic and problem solving skills
- Strong PC experience with MS Office proficiency.
- This position may include travel to customer / [Company] sites.
- Good knowledge of English language
Desired Characteristics
- Good knowledge of Aero Derivative Gas turbine
- Experience in Project Management
- Reporting and organizational abilities
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